Delivery Info
Delivery Areas

FlowerPak (The Flower Factory) is happy to deliver your order anywhere in New Zealand (Except Rural deliveries outer the Auckland area). If you are not sure of the rural address outside of Auckland please 'Contact Us' directly for advice.

For deliveries outside of Auckland, we can not guarantee any delivery times. If you let us know a specific time when you order, we will relay this to the commercial courier. They will do their best to achieve it, but there is no guarantee of this.

Charges

North Shore - $12

All other Auckland suburbs - $15

Auckland rural and nationwide - $20

International deliveries - $20(orders over $70)

Ordering and Delivery Times

Order by 12pm Mon-Fri for same day delivery. Allow next day delivery for any order made after cut time and/or difficult delivery areas

Saturdays - Deliveries can be made on the same day providing the order is received by 10am, North Shore and Auckland metro Only

Public Holiday orders will be delivered the next day

Delivery Problems

Delivery problems can occur for a number of reasons. They are usually related to the recipient of the gift not being at the address at the time of delivery, or incorrect recipient contact details supplied to Flowerpak.

FlowerPak will always do our best to assist all customers with any concerns or complaints that they may have.

Depending on the circumstances of the delivery issue, extra delivery and wastage charges may apply.

Please note: while FlowerPak offers customers the opportunity to nominate a preferred time of delivery (i.e. AM, PM) it is not possible to guarantee that these times will be achieved.

If a delivery should not be made after a certain time (e.g. if the recipient is leaving the hotel or a hospital), please either provide an alternative delivery address within the same delivery area.

Note that if the alternative delivery address is in a different area (and therefore requiring the services of a different florist), FlowerPak may not be able to assist with the redirection of your order. Extra charges relating to wastage and/or redelivery may apply.